How can I find out what personal information is stored about me?

You can contact our team 24/7 via Live Chat on the website to request a data access report. You can also email support@dk85.one and our team will handle your request as quickly as possible.

🔒 Privacy Protection

dk85 Privacy Policy

Q: How do I update my personal information?

Contact our team via Live Chat or email support@dk85.one and specify what you would like to change. We will verify your identity and then make the necessary updates.

This policy explains how we store your personal information, what we use it for, and what your rights are.

This Privacy Policy applies to all members and guests who access the dk85 platform. We handle your personal information with respect and protect it using SSL encryption and strong security measures. If you have any questions after reading this policy, you can reach our support team 24/7.

The term "personal information" in this policy means any information that can directly or indirectly identify an individual. This policy applies to all of our website, mobile site, and related services.

Types of Stored Personal Information

When you register an account on dk85, use our services, or contact our team, we may collect the following information.

1.1 — Registration and Account Information

Name (full name)
Date of birth (for 21+ verification)
Email address
Phone number
Username and password

1.2 — Financial Transaction Information

Deposit and withdrawal records
Payment information related to KBZPay, Wave Money, AYA Pay, and CB Pay
Deposit / Withdrawal Amounts (Myanmar Kyat)

1.3 — Technical and Usage Information

IP Address and Device Information
Browser Type and Operating System
Play History (game type, session duration)
Site Navigation Data (via cookies)

1.4 — Communication Information

Live Chat Conversation Records
Messages Sent via Email
User Feedback and Complaints

For what purposes is your information used

We use your personal information only for the purposes listed below, and we promise never to use it for any purpose you would not expect.

Account Management: To open, maintain, and keep your dk85 account secure
Payment Processing: To manage deposits, withdrawals, and fund transfers
Security Checks: To protect against fraud, financial crime, and unauthorized access
Customer Support: To provide assistance via Live Chat and email
Service Improvement: To analyze play and access data in order to improve the user experience
Responsible Gaming: To identify problematic play patterns and offer guidance
Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Third Parties

We promise never to sell, rent, or trade your personal information to third parties. However, there are situations where sharing is necessary—

Service Providers

Payment processors such as KBZPay, Wave Money, AYA Pay, and CB Pay receive only the information needed to complete a transaction. These companies operate under confidentiality agreements with us.

Legal Requirements

We may share information as required by a court, legislation, or an authorized legal authority. When this happens, we will try to notify you in advance unless we are legally prohibited from doing so.

Business Transactions

If a business change, merger, or acquisition takes place, your personal information may be transferred. In such cases, the protections in this policy will continue to apply.

Cookies and Tracking Technology

Our website uses cookies and similar technologies to understand how you use the site and to improve its functionality.

Types of Cookies We Use

Essential Cookies: Required for the website's core functions (session management, account security).
Analytics Cookies: Measure which pages are visited and how often, without identifying you personally.
Functional Cookies: Help remember your language preference and access settings.

You can block cookies through your browser settings, but please note that doing so may affect some features of the website.

Data Retention Period

We retain your personal data for as long as we provide services to you and for as long as required by law. Once the service ends and the legal retention period has passed, your personal data is securely deleted or anonymised.

Account data: May be retained for five years from the date the account is closed
Financial records: Handled and determined in accordance with legal requirements
Communication records: Retained for as long as needed to improve customer service
Statistical data: Aggregated data from which personal information has been removed may be retained indefinitely

Your Rights

As a registered member of dk85, you have the following rights regarding your personal data.

🔍 Right to Access

You have the right to request and view what personal data we hold about you.

✏️ Right to Rectification

You can request that we correct any personal data that is inaccurate or incomplete.

🗑️ Right to Erasure

You can request that we delete your personal data where there is no legal requirement to retain it.

🚫 Right to Object

There are circumstances in which you can request that we stop processing your personal data.

To exercise any of the above rights, you can reach us 24/7 via Live Chat on our website, or email us at [email protected]. We will do our best to process your request as promptly as possible.

Protection of Minors

dk85 services are intended solely for individuals aged 21 and above. If we become aware that we have collected personal data from a person under the age of 21, we will delete that data immediately. You can notify us of such a case via Live Chat.

Data Security Measures

We have put in place technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

SSL / TLS Encryption: All data transfers on our website are encrypted
Access Control: Staff can only access data when required by their job responsibilities
Regular Updates: Software and systems are regularly updated to address security vulnerabilities
Technical Audits: Data protection practices are regularly reviewed and assessed

Please note that no data transmission over a network can be 100% secure. We do our best to protect your data, but we are being straightforward in saying that we cannot guarantee complete security.

Policy Changes

We may update this privacy policy at any time without prior notice. When changes are made, the updated policy will be published on this page and the "Last Updated" date will be revised. Continued use of the website after any changes have been made will be taken as your acceptance of the revised policy. We therefore encourage you to review this policy regularly.

Contact Details

For any questions or requests regarding this privacy policy, you can contact the dk85 team through the following channels—

Personal Data Protection — Questions & Answers

No. dk85 strictly commits to never selling, renting, or trading your personal information to third parties. Payment processors only receive the minimal information needed for financial transactions, and they operate under confidentiality agreements with us.

dk85 protects data transfers with SSL/TLS encryption. Access is restricted to staff who need it for their work, and software and security measures are updated regularly. These protections keep your personal information safe from unauthorized outside access.

You can contact our team 24/7 via Live Chat on the website to request a data access report. You can also email [email protected] and our team will handle your request as quickly as possible.

After account closure, personal information is securely deleted or anonymized within a period required by law. Only data with a legal retention requirement, such as financial records, may be kept for the necessary period.

You can block cookies in your browser settings. However, note that blocking essential cookies (session management, account security) may affect core website functionality and cause issues when using the site.

Contact our team via Live Chat or email [email protected] and specify what you would like to change. We will verify your identity and then make the necessary updates.

Do you have questions about personal data protection?

dk85's 24/7 support team is here to help in Myanmar language. Contact us instantly via Live Chat — we answer both responsible gaming and personal account questions.